Help · Frequently Asked Questions
Frequently Asked Questions —
Answered honestly.
Dosage, Effects, Shipping, Savings Plan, and Warranty: Here you’ll find the questions dog owners ask us most often—answered by the very same family that makes the food in Wangen.
Products & Feeding
How much should my dog eat each day?
Level or heaped—and is the measuring spoon marked?
My dog is picky and won't eat the powder. What can I do?
What's in it—and which variety is right for my dog?
Efficacy & Tolerability
When will I see a change?
Can I give it in addition to medication or other food?
Is it suitable for puppies, senior dogs, or pregnant dogs?
Is Tradidog grain-free? What if my dog has allergies?
Ordering, Payment & Shipping
What payment methods can I use?
How much does shipping cost, and how long does delivery take?
Are there any samples I can try out?
Savings Plan
How does the savings plan work—and is it mandatory?
How do I change the interval or quantity?
Can I pause or cancel my subscription?
Can I change the delivery to pickup?
Warranty & Returns
How does the 90-day satisfaction guarantee work?
Why do I have to buy a sample pack first?
All About Toppings
What exactly is a topping?
How do I measure out the correct dose?
How long does one package last?
What kind of food can I sprinkle this topping on?
Do I need to change my dog's main food?
Does it contain grains, sugar, or any artificial additives?
Can I add multiple toppings at the same time?
How do I keep the topping fresh?
Is the topping a complete food?
At what age can I start giving my child this topping?
CLASSIC
When is CLASSIC the right choice—rather than SENIOR, BOOST, or SENSITIVE?
My dog already eats high-quality dry food—does he need CLASSIC?
SENIOR
At what age is my dog considered a senior?
My dog has joint problems—is SENIOR the right choice?
My dog is already on medication from the vet—can I still give him SENIOR?
BOOST
For which dogs is BOOST a good choice?
My dog is normally active—does he need BOOST?
After surgery or a course of antibiotics—when can I start giving BOOST?
Will BOOST make my dog gain weight?
SENSITIVE
For which symptoms is SENSITIVE appropriate?
My dog has been diagnosed with a food allergy—is SENSITIVE a good choice?
Can I feed SENSITIVE in addition to a gentle diet?
How long should I use SENSITIVE before I evaluate it?
FRESHIES
When do Freshies take effect—immediately or only after a few days?
If my pet has bad breath—is that enough, or do I need to take it to the vet?
How many Freshies a day?
What's in the Freshies?
Is the 4-pack worth it?
How do I store the storage bags?
DOG-ICE
At what outdoor temperature does DOG-ICE become useful?
How do I prepare DOG-ICE?
Can I freeze portions to have on hand?
Is DOG-ICE also suitable for puppies and older dogs?
How many times a day can my dog have DOG-ICE?
Coffee Wood Chew Stick
Does the chewable tablet contain caffeine?
Does the chew stick splinter?
What size is right for my dog?
How long does a chew stick last?
At what age can my puppy start chewing on it?
Storage container
Will an entire package of toppings fit in the can?
How do I clean the can?
Is the can BPA-free?
Can I also use the can for dry food?
Folding Bowl
How much water does the collapsible bowl hold?
Is the bowl dishwasher-safe?
How do I secure it while on the go?
What material is the bowl made of?
Measuring spoon
How much does a spoon hold?
Which products is the spoon suitable for?
How do I clean the spoon?
Cotton Bag
At what temperature can I wash the bag?
What can all of this fit inside?
How big is the bag?
Sample Packs
Is the sample pack really free?
How often can I order a sample package?
Is 35 g enough to see if my dog likes the topping?
What happens after the sample package?
Starter Kits
What's included in the set?
How much will I save compared to buying each item separately?
How long will this set last?
Can I reorder individual items later?
Was your question not listed?
Then write to us. At tradidog, your message will be sent to
—the same family that makes the food—and we'll usually reply at
within one business day.
