Yes—that's what our sample packs are for. The powder is free; you only pay for shipping. That way, you can find out if your dog will even eat that flavor before you buy a whole bag.

There isn't a separate sample pack for Freshies; if you're unsure, our 90-day satisfaction guarantee is here to help.

We offer free shipping within Switzerland and to Liechtenstein for orders of CHF 60 or more; for orders under that amount, a flat shipping fee of CHF 9 applies. Delivery usually takes two to three business days from the date of order.

Once your order has been shipped, you'll receive an email with tracking information. If the package hasn't moved within five to seven business days, we'll file a claim with the postal service—just contact us with your order number.

You can pay conveniently with TWINT, PostFinance, or a credit card. If TWINT isn't available as an option during the checkout process, it's usually due to your browser or an incomplete order—please refresh the page or send us a quick message, and we'll help you right away.

No—that's what the sample pack is for. You'll know what it tastes like after just a few days; you don't need 90 days or a large package for that. The guarantee covers the question that takes time to answer: whether there are any changes in stool, coat, or energy levels.

Because we want to take on the risk when it comes to effectiveness, not taste. The trial pack costs very little and will tell you within a week whether your dog will go for it. After that, you’ll pay for a full package knowing it will end up in your dog’s bowl—and we’ll take responsibility for what happens next.

It's simple: If your dog doesn't like the food after giving it a fair try, or if you don't see any improvement, just contact us within 90 days of receipt—and we'll refund the purchase price. Even opened packages count.

The warranty applies to toppings and Freshies. Accessories, snacks, and components are covered by a 14-day return policy. This way, you can take your time to see if they’re a good fit for your dog—we’ll cover the risk.

Just send a quick email to team@tradidog.ch with your order number. We’ll get back to you with next steps. The buyer is responsible for return shipping costs—unless the item is damaged, in which case we’ll cover them. We’ll issue a refund within five business days of receiving the returned item.

Return address in Switzerland: Santural GmbH, Hämmerli 2D, 8855 Wangen. If there is a problem with your delivery—such as a missing packet or spoon—please report it within seven days of receipt along with a photo, and we’ll take care of it without any red tape.

Always level off. The quantities listed on the can and in the feeding schedule refer to leveled-off spoonfuls. Level off the spoon against the rim of the can, and the amount will be correct.

This happens—and most of the time, it can be resolved. Here's what works best for our customers:

• Mix it into their usual food instead of feeding it to them on its own
• Moisten it with a little warm water or wet food —that will get rid of the smell
• Mix in a small amount of your favorite food and gradually increase the amount

And if your dog just doesn't like it: That's what the 90-day satisfaction guarantee is for. You have nothing to lose by giving it an honest try.

Die Basis bildet unser aufgeschlossener Leinsamen- und Kräuter-Komplex aus über zwanzig Pflanzen. Die Rezepturen kommen ohne Weizenstärke und ohne Knoblauch aus. Die vollständige Zutaten- und Pilzliste je Sorte findest du auf der jeweiligen Produktseite.

The product finder is the quickest way to find out which variety is best for digestion, skin, senior dogs, or vitality. Prefer a personal consultation? Tell us your dog’s age, any health issues, and what they’re currently eating—we’ll recommend the right variety for you.

The amount depends on body weight and variety. The complete table—showing the amount per kilogram, in grams, and in measuring spoons—is printed on each can and available as a PDF on the product page.

Daily examples: A 10-kg dog receives about 10 g of CLASSIC and about 15 g of SENSITIVE, SENIOR, or BOOST; a 30-kg dog receives about 23 g of CLASSIC and about 34 g of the other varieties.

If you have multiple dogs or are unsure, we'd be happy to calculate the portion size for you personally—just let us know their weight and breed.

Yes. If you live nearby, you can also pick up your package at Santural GmbH, Hämmerli 2D, 8855 Wangen. We’re open Monday through Thursday from 8 a.m. to 5 p.m. and Friday from 8 a.m. to 4 p.m.; we’re closed on weekends.

Just let us know, and we'll arrange for pickup. And if shipping charges do show up on a subscription order when they shouldn't have, just let us know—we'll fix it.

Anytime. You can pause, postpone, or cancel your savings plan—at any time and for any reason. Vacation, a full stock, or just a break: no problem at all.

The easiest way to do this is through your customer account; alternatively, we can take care of it for you if you send us a quick message.

Through your customer account, located in the top right corner of the website. You log in using a code that we’ll send to your email address—there, you can adjust the frequency and quantity yourself, for example, from two to four or six weeks.

Stuck? Just send us a message with the changes you'd like and your dog's weight—we'll take care of it for you.

The subscription plan is completely optional. You can also purchase everything as a one-time order. If you choose the subscription plan, your pet food will be delivered automatically at the frequency you choose—so there’s never a gap—and you’ll save on each delivery.

You set the frequency and amount yourself and remain flexible at all times. No minimum term, no fine print.