No—that's what the sample pack is for. You'll know what it tastes like after just a few days; you don't need 90 days or a large package for that. The guarantee covers the question that takes time to answer: whether there are any changes in stool, coat, or energy levels.

Because we want to take on the risk when it comes to effectiveness, not taste. The trial pack costs very little and will tell you within a week whether your dog will go for it. After that, you’ll pay for a full package knowing it will end up in your dog’s bowl—and we’ll take responsibility for what happens next.

It's simple: If your dog doesn't like the food after giving it a fair try, or if you don't see any improvement, just contact us within 90 days of receipt—and we'll refund the purchase price. Even opened packages count.

The warranty applies to toppings and Freshies. Accessories, snacks, and components are covered by a 14-day return policy. This way, you can take your time to see if they’re a good fit for your dog—we’ll cover the risk.

Just send a quick email to team@tradidog.ch with your order number. We’ll get back to you with next steps. The buyer is responsible for return shipping costs—unless the item is damaged, in which case we’ll cover them. We’ll issue a refund within five business days of receiving the returned item.

Return address in Switzerland: Santural GmbH, Hämmerli 2D, 8855 Wangen. If there is a problem with your delivery—such as a missing packet or spoon—please report it within seven days of receipt along with a photo, and we’ll take care of it without any red tape.